Full Day Kindergarten 2023-2024
FOR 2023-2024 IS NOW OPEN
Edison Public School Parent Helpdesk & Support
July 2021 Update
In efforts to better serve our parents and community, we are pleased to announce we are expanding the Parent Helpdesk portal to include our Food Service run by Maschio's Foods.
Please see below for additional information and helpful videos to guide you through the portal.
Welcome to the Parent Helpdesk,
As you may know, Edison Public Schools has invested in the creation of a new Parent Helpdesk and Support Solution. This decision is explicitly designed to improve our responsiveness to issues you report and continuously improve our service levels and our customers satisfaction.
Benefits of the Parent Helpdesk
The helpdesk now enables us, and you, to track every incident you report to us.
We will now have both a holistic and granular understanding of the volume of your inquiries, suggestions and complaints, as well as the appropriate content and classification of each. This data helps us prioritize our efforts to better meet the needs of our parents.
Every call, email or web contact is ticketed and your reported issue is either handled on the spot by our support personnel or escalated, as needed to the appropriate department. When your issue needs to be escalated, we make every effort to ensure it is properly vetted, prioritized and sent to the right member of our team who can help you.
Our Parent Helpdesk is designed for quality. We want to make sure that none of your issues get lost in the shuffle, that you receive timely updates on our progress either via our helpdesk solution, email or phone and that your issues are addressed and resolved as quickly and accurately as possible.
Measuring Our Quality Improvement
We are committed to continuously improving your satisfaction with our customer service and support.
We want to make it as easy as possible for you to use our application and get help when you need it. We will continually:
With this announcement, we are proud to launch our new parent helpdesk and support solution addressing your Enrollment, Technology and Transportations requests; we will continue to add additional departments on a continual basis.
Please click on the department below to start the process
The following are frequently asked questions & instructional videos for your reference
1. What is the Parent Helpdesk?
2. How do I access the portal?
3. Can I call a phone number for support?
4. If I call, will a ticket be submitted within the helpdesk portal so I can track its progress
5. If I am having problems with the helpdesk portal, can I email my request to start my inquiry
6. How long before my ticket gets addressed
Edison Public Schools Parent Helpdesk and Support Solution’s Introduction & ‘How To’ Videos
Enrollment & Transportation Department Helpdesk Support Videos
Technology Department Helpdesk Support Videos
FOR 2023-2024 IS NOW OPEN