Nothing Less Than Excellence

Online Learning Help Desk Procedures


Online Learning Help Desk


Online Learning Help Desk

The Online Learning Help Desk staff assist staff and students with a variety of technical queries such as device repairs, login questions, e-mail account sign-in, Edison Public School’s Google Suite navigation, and technical questions regarding personal computer systems requirements and troubleshooting. Staff members provide technical support through email, walk-in assistance, appointments, and telephone.


Device Repair / Support Request Form

Please visit your school website and click on the link Online Learning Repair Request. Please fill out the form and follow the directions for device drop-off and pickup. If your repair is longer then 30 minutes, you will receive a loaner device if available. You can email for device status updates.

Technical Support Request Form

The best way to get general technical help from the Online Learning Help Desk is to e-mail the Online Learning Help Desk at Help Desk e-mail is monitored throughout the workday. A Help Desk staff member will contact you within 4 hours during normal business hours of 9:00 a.m. to 3:00 p.m. Monday through Friday. 

Staff Walk-In Assistance

Online Learning Help Desk staff is available during normal business hours via a scheduled appointment, Monday through Friday during normal business hours of 9:00 a.m. to 3:00 p.m. This will be scheduled via email through our Online Learning Help Desk at

Off Hours - Make an Appointment

If normal business hours do not fit into your schedule or you need additional help beyond walk-in assistance, contact the Online Learning Help Desk at  to set up an appointment with a member of the Help Desk staff or schedule a remote troubleshooting session.

Call the Help Desk

The Help Desk may be reached at 732.452.4998, Monday through Friday between the hours of 9:00 a.m. and 3:00 p.m.  If no one is available to take your call, please leave a message and your call will be returned no later than the next business day.